What does my delegate pass include?

A delegate pass includes access to all event sessions, scheduled refreshment breaks and networking functions, along with any speaker presentations approved for distribution. Each pass is valid for one person and cannot be shared. Connect Media reserves the right to refuse entry to anyone who is not registered.

Are group booking discounts available?

Yes. Discounts are available for groups of three or more. Current rates are listed on the registration page. For help with a group booking, email team@connectmedia.com.

Can I transfer my pass?

Passes cannot be shared, but you may transfer your registration to a substitute attendee at any time before the event. Please send transfer requests in writing to team@connectmedia.com.

How will I receive my delegate pass?

After registering, you will receive a confirmation email. We will send your QR e-ticket the day before the event. Please have it ready on your device when you arrive.

Is media registration available?

No. This is a closed and confidential event, and media registration is not available.

What is the cancellation policy?

Written cancellation requests received within 10 days of registration are eligible for a full refund, less a $250 GST-inclusive processing fee. No refunds are available for cancellations submitted more than 10 days after registration.

If Connect Media reschedules the event, your pass will be transferred automatically to the new date. If Connect Media is unable to deliver the event within 12 months of the original event date, you will be entitled to a full refund.

What is a service provider?

A service provider is an individual or organisation that supplies products or services to the event’s primary delegate audience.

Will a delegate list be available?

No. Delegate lists are not available to general attendees.

Are third-party attendee lists legitimate?

No. Connect Media does not sell or distribute attendee lists. Any third party offering access to event attendee data is not associated with us, and any information it provides is unauthorised and unverified. If you receive a suspicious offer, please contact us directly.

For any other questions, call +61 2 8004 8590 or email team@connectmedia.com.

Delegate Pass:

Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

Digital Pass (only applicable for digital events):

A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to approved speaker presentations/on demand content; this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.

Payment & Discounts:

Only one promotional discount code can be applied per registrant. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.

Registrations will be reviewed for the correct rate, Connect Media reserves the right to refuse entry to anyone not paying the correct rate. Furthermore, we will not be responsible for travel costs if you do not pay the correct rate.

Organiser’s Rights:

Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.

Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise team@connectmedia.com.

Cancellation Policy:

A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.

Event Delivery:

In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.

Privacy Disclosure:

We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@connectmedia.com. To view our full privacy policy please visit: https://dashboard.connectmedia.com/privacy-policy/.